Return Policy

Return Policy

At DTF INK Supply, we mainly serve B2B customers through inquiry and offline order confirmation.
We do not offer direct online purchases on this website. All transactions are finalized after communication with our sales team via email.

General Policy

• Any return or replacement request must be pre-approved by our sales team.

• Returns are only applicable to orders confirmed by contract or official invoice.

• Products that have been opened, used, or customized according to client requirements cannot be returned.

Procedure

1. Please contact us at [your email address] within 7 days of receiving the goods to report any issues.

2. Provide detailed information, including product pictures and order reference, for our review.

3. If approved, we will guide you through the return or replacement process.

Important Notes

• Shipping costs related to returns are the responsibility of the buyer, unless the return is due to our error or quality issue.

• Refunds or replacements will only be processed after the returned goods are received and inspected.

• Final terms will follow the purchase contract or written confirmation between both parties.